Privacy Policy

Last updated: September 24, 2024

This Privacy Policy outlines how Forsaken Grail (referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you access our services or make a purchase from www.forsakengrail.com (the “Site”). This applies to all interactions you have with the Site, whether you are a customer, visitor, or another individual whose data we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised policy will be posted on the Site, and we will update the “Last Updated” date. Any changes will also comply with applicable legal requirements.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information from various sources as outlined below. The types of information we collect depend on how you engage with us.

In addition to the uses described below, we may use your data to communicate with you, improve the Services, comply with legal obligations, enforce our terms of service, and protect the rights of the Site and its users.

What Personal Information We Collect

The personal information we collect about you varies depending on how you interact with our Site and use our Services. “Personal information” refers to information that can identify, describe, or be linked to you. Below are the categories and specific types of personal data we collect.

Information We Collect Directly from You

This includes information you provide directly through our Services, such as:

• Contact details: Name, address, phone number, and email address.
• Order details: Name, billing and shipping addresses, payment information, email, and phone number.
• Account information: Username, password, security questions, and other security details.
• Customer support details: Information you provide when contacting us for assistance.

Some features of the Services may require you to submit specific information. If you choose not to provide it, you may be unable to access those features.

Information We Collect About Your Usage

We may automatically collect data about how you interact with the Services, including through the use of cookies, pixels, and similar technologies (“Cookies”). Usage data can include device details, browser information, IP addresses, and other data related to your interactions with the Site.

Information We Obtain from Third Parties
We may receive data from third parties such as:

• Service providers and vendors that help manage our Site and Services, like Shopify.
• Payment processors that collect financial details (credit/debit card, billing info) to process payments.
• Online tracking tools such as cookies and pixels are used by us and third parties for analytics and advertising.

Any data received from third parties will be treated according to this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to process payments, fulfill orders, manage accounts, handle returns and exchanges, and arrange for shipping.
• Marketing and Advertising: We may use your personal information to send promotional messages or advertisements, both by email and through third-party services.
• Security and Fraud Prevention: We use personal information to detect and prevent fraudulent or illegal activities and to protect your account and our site.
• Communication and Service Improvement: We use your personal data to respond to customer inquiries, provide support, and enhance the overall user experience.

Cookies

We use Cookies to enhance your experience on our Site. Cookies help us remember your preferences and improve Site functionality. You can manage your cookie settings via your browser, but disabling them may impact the Site’s performance. For more details, please visit Shopify’s Cookie Policy.

How We Share Your Personal Information

We may disclose your personal information in the following circumstances:

• With service providers (e.g., payment processors, fulfillment partners) who assist us in providing the Services.
• With business partners for marketing and promotional purposes.
• When you consent to share information, such as when using third-party integrations or social media features.
• As part of a business transaction (e.g., merger or acquisition) or when required to comply with legal obligations (e.g., subpoenas).
• With affiliates within our corporate group for business operations.

Third-Party Websites and Links

Our Site may contain links to third-party sites. We are not responsible for the privacy practices or content on those sites. If you visit a third-party website, we encourage you to review their privacy policies.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected personal data from your child, please contact us, and we will delete that information.

Security and Retention of Your Information

We strive to protect your personal data but cannot guarantee absolute security. We recommend not sharing sensitive information through insecure communication channels. Your data will be retained for as long as necessary to fulfill our contractual obligations or comply with legal requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Delete: You can request the deletion of your personal data.
• Right to Correct: You may ask us to correct any inaccuracies in your data.
• Right to Portability: You can request that we provide your personal data to you or transfer it to a third party.
• Right to Restrict Processing: You can ask us to stop processing your personal data.
• Withdrawal of Consent: You can withdraw any consent you’ve given for the processing of your data.
• Appeal: If we decline your request, you can appeal our decision.

To exercise these rights or manage your preferences, contact us as described below.

Complaints

If you have concerns about how we handle your personal data, please contact us. You may also lodge a complaint with your local data protection authority.

International Users

Your personal data may be transferred and processed outside of your home country, including in the United States. We will take appropriate measures to ensure your data is protected in accordance with applicable laws.

Contact Us

If you have questions or wish to exercise your rights, please contact us at:
Email: forsakengrail@gmail.com
Address: 3400 Cottage Way, Suite G2 #18012, Sacramento, CA 95825, US

For data protection purposes, Forsaken Grail is the data controller of your personal information.